Common questions, plain answers.

When you reserve a unit, you pay ₱2,500 online (GCash, Maya, GrabPay, credit/debit card, or BPI/BDO direct debit). This down payment goes into escrow — the landlord does not see it yet. Once you move in and both sides confirm, the ₱2,500 is credited toward your first month's rent. You pay ₱0 in platform fees: the host absorbs them out of the payout.

After you and your landlord both confirm move-in inside the chat, a 24-hour window starts. If the unit doesn't match the listing — wrong photos, missing amenities, safety issues, or the landlord refuses to hand over keys — you can file a dispute inside the chat and we will refund your full ₱2,500 to your original payment method. After 24 hours pass with no dispute, the ₱2,500 is released to the host.

Refunds are reviewed by our team within 24 hours and then sent through your original payment provider. From there it usually takes 3–5 business days to land back in your GCash / card / bank account — Xendit and the issuing bank both add a clearing window we can't shortcut. You'll get an email when we approve it and another when the provider confirms delivery.

Every listing picks one of three policies at publish time, and the policy is locked at the moment you book (the landlord can't change it after). Flexible: 100% refund any time before move-in. Moderate: 100% refund if you cancel ≥5 days before move-in; 50/50 split within 5 days. Strict: 100% refund if you cancel ≥7 days out; the full ₱2,500 is forfeit within 7 days. You see which policy applies on every listing before you reserve.

You get a full ₱2,500 refund regardless of the snapshotted policy, processed the same way (3–5 business days back to your original payment method). The landlord receives nothing and the listing is automatically returned to the public catalog. If a host repeatedly cancels, we suspend their account pending review.

No — but we strongly recommend it. When you reserve, you can request a viewing date in the same modal. The landlord confirms or proposes a new date inside the chat. If you decide not to proceed after the viewing, you can cancel under your snapshotted policy. The 24-hour fraud window still applies after move-in even if you visited first.

Before any landlord can publish a listing, they upload a government ID + proof that they own or can sublet the unit (title, lease assignment, or condo association cert). Our admin team reviews each submission manually. Verified hosts show a teal shield on their listings. Unverified accounts can't publish — period.

Yes. On any listing page, scroll to the inquiry box and pick a quick question chip (Curfew, Utilities, Wi-Fi speed, Pets, etc.) or write your own. We track host response time and reply rate — listings from slow hosts surface lower in search.

If you can't reach the host within 48 hours of your reservation, message us (support link at the bottom of every page) and we'll intervene. Because your ₱2,500 sits in escrow until move-in, you are never out-of-pocket — we cancel the reservation, refund you in full, and flag the host's account for review.

The marketplace works because students aren't paying us to look. Hosts cover the platform success fee out of their first month's rent payout — they pay nothing upfront, only on a successful booking, so their incentive lines up with yours. The ₱2,500 you pay is credited toward your rent, not held by us.

On any listing page, scroll to the bottom of the right-side card and tap "Report this listing." Pick a reason, add a quick note, and submit. Our moderation team reviews reports within one business day. If you've already paid for a flagged unit, we'll process a full refund as a fraud case (not a regular cancellation).

Sign in and go to your student dashboard. You'll see Bookings (active + history), Messages (chat with each host), Favorites (units you've saved), Alerts (saved searches that email you when new matches publish), and Account (profile + payment history). Landlords have an equivalent dashboard for managing listings and reservations.