Terms of Service

4.1 What the Student pays. A reservation is created when the Student pays a Unidorms platform fee online. The fee is tiered to the listing's monthly rent: ₱1,500 for rent ₱5,000–₱7,499 (Budget), ₱2,500 for rent ₱7,500–₱13,999 (Standard), and ₱3,500 for rent ₱14,000 and above (Premium).

4.2 What the platform fee is for. The platform fee is consideration for the technology, identity-verification, payment-processing, dispute-mediation, and 24-hour move-in guarantee services that unidorms.ph provides to the Student. The fee is the earned revenue of unidorms.ph (operated by Sachi Technologies OPC, its registered One Person Corporation) and is not held in trust or escrow for any Landlord, broker, or third party. On a student cancellation that forfeits the fee under the posted cancellation tier, unidorms.ph disburses the forfeited amount to the Landlord as a cancellation remedy, as described in our Cancellation Policy.

4.3 What unidorms.ph does not do. unidorms.ph does not collect, hold, or remit rent, security deposits, or any other payments on behalf of any Landlord. All rent and deposits are paid directly by the Student to the Landlord under the terms of the lease agreement executed between them. unidorms.ph is not a party to that lease.

4.4 First-month credit (optional). Some Landlords on unidorms.ph voluntarily credit the Student's platform fee toward the Student's first month's rent — the landlord's choice, so ask when you inquire.

Where this first-month credit is offered, it is offered solely by the Landlord under the Landlord's own lease agreement with the Student, is independent of unidorms.ph, and is not collected, processed, or guaranteed by unidorms.ph. unidorms.ph makes no representation that any specific Landlord will offer the first-month credit, and the Student should confirm the credit directly with the Landlord in the lease.

4.6 Refund of the platform fee. The platform fee is fully refundable to the Student if the Student invokes the 24-Hour Move-In Dispute process (Section 5) and the dispute is resolved in the Student's favor, or if the Landlord cancels prior to move-in. Student-initiated cancellations prior to move-in are refunded according to the cancellation policy snapshotted onto the reservation at booking (Section 6). The platform fee is otherwise non-refundable except as required by applicable consumer-protection law.

The platform fee is processed via Xendit (GCash, Maya, GrabPay, cards, online banking) or, as a fallback, manual GCash. Refunds are issued through the same channel where possible and may take 3–5 business days. All rent and security deposits are collected directly by the Landlord from the Student under their lease agreement; unidorms.ph is not a party to those payments and does not hold them.

Payout-detail accuracy is your responsibility. Landlords must enter their GCash number, account-holder name, and any other payout details accurately. unidorms.ph dispatches payouts (cancellation forfeit-to-landlord disbursements) to whatever GCash number the Landlord has on file at the time of the payout.

If a Landlord enters an incorrect GCash number, a number registered to a third party, a mistyped name that fails the channel's name-match check, or otherwise provides inaccurate payout details, unidorms.ph is not liable for funds sent to the wrong account, lost in transit, or held by the payment provider as a result. The Landlord is solely responsible for recovering such funds from the recipient or the payment provider. The Landlord may correct their payout details for future payouts at any time from their dashboard.

The same accuracy obligation applies to Students for any payout destination information they supply (e.g., for manual-GCash refund fallbacks where the original payment channel cannot be refunded automatically).