Reservation, Cancellation & Dispute Policies

A reservation is created when the Student pays a Unidorms platform fee online, tiered to the listing's monthly rent: ₱1,500 (Budget, rent ₱5,000–₱7,499), ₱2,500 (Standard, ₱7,500–₱13,999), or ₱3,500 (Premium, ₱14,000+). The fee is consideration for unidorms.ph's verification, payment-processing, dispute-mediation, and 24-hour move-in guarantee services. It is the platform's own earned revenue and is not held in escrow for any Landlord.

First-month credit (optional). Some Landlords on unidorms.ph voluntarily offer a one-time credit toward the Student's first month's rent equal to the Student's platform fee. Where offered, this credit is documented in the Landlord's own lease with the Student. unidorms.ph does not collect, process, or guarantee this credit, and makes no representation that any specific Landlord will offer it. Students should confirm the credit directly with the Landlord in the lease before move-in.

• Flexible — 100% refund of the platform fee to the Student any time before move-in.
• Moderate — 100% refund up to 5 days before move-in; within 5 days of move-in, 50% refund to the Student.
• Strict — 100% refund if cancelled ≥7 days before move-in; within 7 days of move-in, 0% refund, except where the 24-hour move-in guarantee applies.

Where a student cancellation forfeits part or all of the platform fee under the tier above (Moderate within 5 days; Strict within 7 days), unidorms.ph releases the forfeited amount to the Landlord as compensation for the late cancellation, disbursed to the Landlord's payout account on file. This is unidorms.ph's no-show / late-cancellation safeguard for Landlords; it does not apply where the Landlord cancels, or where the 24-hour move-in guarantee returns the fee to the Student.